Please follow this link to visit our support desk and raise a support ticket for your query. We normally respond to all your support queries within 24 hours.
Any Issues which include Server Uptime, Server side security and server side issues are included in our support scope.
Any Issues related to websites,scripts and any other debugging issues aren’t our responsibility. In case of any website or script error, its always best to contact a website developer.
We don’t allow websites from the following category to be hosted on our platform.
Porn or Adult related content
Torrent or Peer to Peer websites distributing copyrighted content
Any website which deals in illegal distribution of materials like guns,drugs etc
Internet Relay Chats network
Gaming Servers
Abusive Content
For more queries on what type of websites are not allowed, please refer to our terms and conditions.
We recommend using strong passwords and usernames on your website, using SSL certificates , Keep your Website scripts upto date for any security patches , Check your files permission to avoid hackers from downloading files.
In case your website gets hacked due to some reason, please raise a support ticket and we shall try to recover your website.
Please note that Website Recovery from hack is outside our support scope so it shall be a paid task. Our support team shall inform you about the cost depending on the type of hack.
Yes we take daily and weekly offsite backups but its strongly recommended to keep a local copy of backup of your website in the event we are unable to be restore from our backup. We take every feasible method for redundant backups however, it’s possible these can become corrupt.
We accept All major Debit and Credit Cards, Paypal and Various Wallet options. We use Stripe,Paypal and Razorpay as our payment processor to ensure utmost security. No card details or data is stored on our servers.